Coronavirus (COVID-19) Alert
Southwest Care Center Patients
Hello Southwest Care Center patients.
The staff members at SCC have been working diligently to adjust our practices to ensure that staff and patients are protected from exposure to the novel Coronavirus known as COVID19. We want to share with you the changes that we have made so far.
- We have created the opportunity for telemedicine visits.
- A telemedicine visit may be completed by telephone call or video call.
- You may be called to switch an upcoming visit to a telemedicine visit if appropriate.
- Patients calling in for appointments will be given the option to have a telemedicine visit if appropriate.
- All non-essential visits will be changed to telemedicine visits if appropriate or re-scheduled to a future date.
- This is in accordance with recommendations from the CDC and our state government.
- We have created a Respiratory Clinic.
- This clinic is located at a separate site from our established locations. (it is located next to our Galisteo Adult medicine clinic)
- We will schedule any SCC patients with respiratory symptoms who need an evaluation at this site.
- A set of dedicated staff will be available to see pediatric patients from 8:30am-12:00pm, and adult patients 1:00pm-5:00pm Monday through Friday. These hours may be subject to change.
- Our respiratory clinic is a very controlled environment where we can safely evaluate sick patients and perform COVID19 testing in your vehicle if you are at risk.
Your Mental Health and COVID-19
Covid-19 pandemic is an event affecting all of us – we are challenged to maintain a sense of safety while also getting our needs met for social connection. Southwest Care recognizes that these unprecedented times are putting a strain on our mental, emotional, and spiritual health. We each respond differently, but most of us need support to feel ok. Because of this, Southwest Care Center wants you to know that our behavioral health team is here for you: we have professionals working in counseling, psychotherapy, mental health medication management, and mental health assessment available to you. We are also now offering mental health coaching and skill building for clients who feel that they would benefit from talking briefly to a professional about how to cultivate coping skills to help keep centered and sane during this pandemic. Please reach out to your provider at Southwest Care and ask for behavioral health services if you think they might help you.
As you can see, we are taking drastic measures to keep you safe during this time of unease. If you need an appointment, please call us at 505-988-8869. We will get you scheduled so that your health care needs continue to be addressed. If you are having symptoms of COVID-19 such as fever, cough or shortness of breath, please call and you will be appropriately triaged by our experienced nurses.
We are here for you, be that in person, on the phone, or visiting over video chat.
You are not alone. We WILL get through this difficult time together!
Be Informed: Know Your Risk During COVID-19
Coronavirus (COVID-19) In New Mexico
As of March 11th, testing for COVID-19 is being coordinated through consultation with the New Mexico Department of Health based on risk, symptoms, and clinical assessment. With this in mind we would like to communicate to our community some facts as they are known at the moment to help educate and coordinate care. The situation is evolving so for the most updated information, please check the CDC and NMDOH websites. This information can be located at www.cdc.gov/coronavirus/2019-ncov/ and https://cv.nmhealth.org/.
If either of the following apply to you, call the New Mexico Department of Health (NMDOH) at 1-855-600-3453:
- You have fever, cough, or shortness of breath, and in the 14 days before your symptoms started, you visited these COVID Travel Hot Spots or were in contact with a person known to have COVID-19
- You do not have fever, cough, or shortness of breath, but you did travel to the COVID travel hot spots in the last 14 days or were in contact with a person known to have COVID-19
It is important to understand the overall risk of serious illness from COVID-19 is low. Most patients who are infected will have mild upper respiratory symptoms including fever, nasal congestion and cough. A minority of patients can however develop pneumonia and some of these will require hospitalization. A small proportion of these patients will sadly have a fatal case. Those at greatest risk for this are our elderly and those with chronic medical conditions such as COPD (emphysema), diabetes, and cardiovascular disease. Parents – it is natural to worry for our young ones, but so far the data appears to show that the overwhelming majority of children have a mild upper respiratory illness, or no illness at all from this virus.
Since the illness is predominantly spread between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes, it is imperative that we all practice proper hygiene. Wash your hands frequently for at least 20 seconds. You may use an alcohol-based hand sanitizer if hand washing is not available. Cover coughs and sneezes with the crook of your arm or a tissue. Importantly, avoid touching your eyes, nose and mouth with unwashed hands. Teach your children proper hygiene practices as well. Avoid shaking hands with people this winter – they will understand. Please consider watching this short video to better understand the benefits of social distancing for our community: COVID-19 and Social Distancing.
If you develop flu-like symptoms and are not short of breath, the best thing you can do for yourself and your community is stay home. You can contact your provider for advice. You can also utilize your patient Portal. If you are feeling more severely ill, and in particular are having trouble breathing, do not delay seeking medical care. If you are unable to present to a local emergency room, then call 911. Warn 911 if you have risks for having the coronavirus (travel to Covid Hot Spots in the last 14 days, or close contact with someone proven to have the virus).
We will continue monitoring the situation closely. Again, for the most updated information, please refer to www.cdc.gov or cv.nmhealth.org.
Coronavirus Disease (COVID-19) in New Mexico
Information For Individuals Experiencing Financial Hardship:
Hotline available for healthcare workers who are experiencing anxiety: 855-507-5509
Resources for Families in Santa Fe Area During COVID-19 Pandemic Need for Social Distancing
This is not intended to be an exhaustive list, but some resource that are available online and in the Santa Fe area to help us get through this time when usual resources and activities are not available. Below, you will find resources for managing stress, financial concerns, bills, food and nutrition, but also are resources for enriching yourself, learning something new, staying fit and healthy.
State of New Mexico Resource page:
Learning and Reading Resources:
United Way Resources for Families:
Free online book resource:
Museum and culture resources:
Santa Fe Public Library resources:
CDC update and stress management: