Patient Experience & Reviews

Our Commitment To You

We are committed to operating under the highest ethical and quality standards, ensuring that all activities comply with applicable federal, state, and local laws, regulations, and guidelines. Our Compliance, Quality & Risk Management Program (CQR)  guides the detection and prevention of accidental or intentional noncompliance with applicable laws, improving quality of care, patient experience, patient safety, and minimizing risk throughout the organization.


Review Us Online

Many patients turn to online reviews before making a decision about their healthcare provider. We would like to ask you to help us provide a well rounded picture of our services and quality of care. Please click on the options below. You will be taken directly to a review page.

Harkle Clinic & Pharmacy Galisteo Clinic Alameda Clinic & Pharmacy Jefferson Clinic & Pharmacy

 


Tell Us About Your Experience

Your feedback is valuable. It helps us improve in areas where we may have underdelivered on our promise. Please don’t hesitate to share your experience with us.

FILE AN INCIDENT
Patient Survey

Many patients have taken the time to participate in our patient surveys. Thank you! Your responses help us continually improving our services and quality of care.

This is what we learned from our patients in 2021:

  • 96% are satisfied with the service they received from our providers.
  • 95% are satisfied with the level of communication they received.
  • 93% are satisfied with our customer service.
  • 96% would recommend Southwest Care.

To talk to us directly about your experience, please call (505) 955 9454 and ask to speak to the clinic manager where you received care. For more information about our compliance, quality & risk management program, please contact

Lori Gravelle​, MBA, CHC
DIRECTOR OF COMPLIANCE, QUALITY & RISK MANAGEMENT
compliance@southwestcare.org