We are committed to operating under the highest ethical and quality standards, ensuring that all activities comply with applicable federal, state, and local laws, regulations, and guidelines. Our Compliance, Quality & Risk Management Program (CQR) guides the detection and prevention of accidental or intentional noncompliance with applicable laws, improving quality of care, patient experience, patient safety, and minimizing risk throughout the organization.
Patient Experience Ratings
- Satisfaction With Provider 95%
- Satisfaction With Provider Communication 94%
- Would Recommend Practice 93%
- Satisfaction With Customer Service 93%
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Quality & Experience
Ryan White/HIV Bureau Performance Measures
- Viral Load Suppression 92%
- Prescribed Antiretroviral Therapy (ART) 98%
- Medical Visit Frequency 61%
Tell Us About Your Experience
Your feedback is valuable. It helps us improve in areas where we may have underdelivered on our promise. Please don’t hesitate to share your experience with us. You can file an incident here. To talk to us directly about your experience, please call (505) 955 9454 and ask to speak to the clinic manager where you received care. For more information about our compliance, quality & risk management program, please contact
Lori Gravelle, MBA, CHC
DIRECTOR OF COMPLIANCE, QUALITY & RISK MANAGEMENT