Patient Portal

What is the purpose of the Patient Portal?

Our new electronic medical record system will be accessible on Monday, June 24, 2019.

Just like the previous Patient Portal, this allows patients to communicate with their doctors and access important information over the internet. Through the Patient Portal, your provider and clinic can send reminders, statements, lab results and more electronically. The Patient Portal also has a self-service payment option so that you can pay your bill online.

Our portal offers many benefits and conveniences for our patients, including: one-time and recurring payment options through credit/debit card and ACH, flexible payment plan arrangements, the ability to view transaction and billing statement history, and an electronic billing (eBill) opt-in option.

This new payment portal gives patients a clear picture of their financial obligations online and can be accessed from any laptop, desktop, tablet or mobile device.

You can reset your password, make a one-time payment without registering for a portal account, or log into your portal account from the same link.


How does the Patient Portal work?

Patient Portal is a secure webpage that uses encryption to keep unauthorized persons from viewing communications, information, or attachments about your medical record. Secure messages and information can only be viewed with the correct username and password.

How do I get started?

To gain access to your medical records through the Patient Portal, please visit your Southwest Care Center clinic and request this service from the front desk. They will help you to fill out and sign a Patient Portal consent form. Once the Patient Portal consent has been completed, our staff will give you a username, password and web address on paper or by email. You can use this information to sign into the Patient Portal on your smartphone, tablet or personal computer.

What can I expect from the Patient Portal?

With the portal, you will be able to view your personal:

  • Health Records
  • Lab Results (ordered by a Southwest Care provider)
  • Outgoing Referrals
  • Latest and Past Statements and Unpaid Bills
  • Visit Summaries
  • Appointments including Upcoming, Historical, No-Show, Canceled, and Rescheduled

In addition, patients have access to the following:

  • Sent Referral Requests
  • Online Bill Payment
  • Refill Requests
  • Personal Information Updates
  • General Messages (sent from Southwest Care)

Patient Portal will also send various email reminders. These emails include:

  • Appointment Reminders:
    • A reminder will be sent 2 days before each appointment booked with our office.
  • Appointment Confirmations:
    • Each time a lab result (taken from an OGH or BRMC facility) has been reviewed by your provider, an email will be sent.
  • Statement Published Information:
    • Each time a statement is published to the portal, you will receive an email.
  • New Message Information:
    • When a new message has arrived in your inbox, you will receive an email.
  • Username, Password and Web Address Information:
    • Upon joining the Patient Portal or changing your login credentials at the office, you will receive an email.

Trouble Logging in?

If you have your own portal account, you can reset your own password using your email address. If you have not created an account, but are a registered patient of Southwest Care Center, you can create your own portal account from the same link, https://19212-1.portal.athenahealth.com.

What are the privacy protections and/or risks of using the Patient Portal?

By communicating through the Patient Portal, you eliminate the risk of unauthorized parties accessing your information during transmission. However, keeping messages secure depends on some additional factors. The office must receive the correct email address and only the patient (or granted parties) may access the login credentials.

What are the terms and conditions of the Patient Portal?

We reserve the right, at our discretion, to terminate Patient Portal offering, suspend user access and modify services available through the Patient Portal. The Patient Portal is provided in partnership with eClinicalWorks, our EHR software vendor and provider. That data is HIPAA compliant with a high-level encryption that exceeds the HIPAA standards. While we believe that the IT infrastructure and data is safe and secure, it does not guarantee unforeseen adverse events cannot occur. To the extent possible, our office has undergone rigorous IT implementation and security standards exceeding industry recommendations. Please read our HIPAA policy for information on how private health information is used in our office.